i360 offers a 30-day money back guarantee on all hosting plans, ensuring you risk-free satisfaction with our services. If we fail to fulfill our promises to our clients during the first 30 days of service, a full refund is applicable. The refund does not, however, cover setup fees, domain registration fees, and additional items not originally included in the plans offered. Dedicated servers and reseller accounts are not covered under this guarantee.

Cancellations will be accepted only through the service termination web form. Accounts that violate i360's Terms of Use are not eligible for the refund.