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Frequently Asked Questions:
Q: What platform or operating system (OS) does i360 use?
A: Microsoft Windows 2000 Server.
Q: What do I need to use i360's web hosting services?
A: All you need is a computer with an Internet connection.
Q: Does i360 offer dial-up access to the Internet?
A: No, you will need to contact your local Internet Service Provider (ISP) for local dial-up access to the Internet.
Q: Does i360 support and offer Microsoft Access, ASP, and SQL?
A: Yes. These features are specific to Microsoft Windows 2000 Server and are supported through our Windows 2000 web hosting options.
Q: Does i360 offer 24 hour technical support?
A: Our email support is available 24 hours a day, 7 days a week, all year. If you need to speak with our representatives in person, our telephone support is available from 9:00 am to 6:00 pm Monday through Friday (US Central time).
Q: Does i360 also design web pages?
A: Yes, i360 is proud to be a complete provider of Internet services. In addition to web hosting, we also offer web design, web application development, web consulting, and search engine optimization. Please visit our corporate i360 site for more information.
Q: Can I securely accept credit card information through my web site?
A: Yes, our shopping cart solution can be configured to securely accept credit card information. All of our e-commerce plans allow you access to our SSL-enabled server, which means that users of your site can submit credit card information with confidence that the information will be handled securely.
Q: Is it possible to process credit card transactions in real time?
A: For this we recommend that you choose our e-commerce hosting plans. You need three things to process the credit card payments in real time:
- A merchant account (please visit www.thawte.com to sign up)
- A real-time credit card processing account (also available at www.thawte.com)
- A shopping cart that supports your choice of a real-time credit card processing solution (the i360 EasyShopper included with all our e-commerce hosting plans supports this).
Q: What are referral logs? Does i360 offer them?
A: Referral logs tell you the web site from which visitors reached your page. Using this information, you can tune your online advertising to maximize traffic to your site. We provide this information in the form of domain names of the referring pages (not IP addresses), making it easier to interpret and analyze. i360 offers referral logs as an option for $2/mo.
Q: Does i360 support Microsoft FrontPage?
A:Yes. i360 does support Microsoft FrontPage extensions.
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